FAQ

General

Why buy from ATS Automobile Recon?

Our ATS Automobile Recon cars are recon from all across countries that are repaired for quality and have been through special inspection. We offer best in quality, premium and convenience.

What does recon process include?

The recon process is made up of a car inspection before and after shipping process, mechanical and general repairs, surface preparation, spray painting, polishing, detailing, and quality control checks. We ensure all parts of the car are covered from the interior and exterior parts before we sell it.

How is the monthly installment calculated?

The monthly installment is an estimation calculated based on a 9-year tenure and 3.5% interest rate. This is not conclusive and is subject to terms and conditions from respective financial institutions.

Does ATS Automobile Recon sell cars that are still being financed by the bank?

No, all cars are free from financing.

ATS Automobile Recon Cars

What is ATS Automobile Recon promise?

At ATS Automobile Recon, we are dedicated to providing a car-buying experience that is completely worry-free.

1. Fixed price with no hidden fees.
2. 5-years warranty, subject to terms and conditions.

Is the price of the cars sold on ATS Automobile Recon's website negotiable?

At ATS Automobile Recon, we offer you a haggle-free experience. The all-inclusive price listed for each ATS Automobile Recon car is the best price and is as competitive as possible. The price you see is the price that you will pay for your car. There are no hidden fees or extra costs on top of the listed price.

ATS Automobile Recon will pay for the following taxes and fees: road tax, Puspakom inspection fee, ownership transfer fee, and loan application fee.

How can I make a test drive appointment for the ATS Automobile Recon car I chose?

Simply find your preferred car(s) on our website, contact our sales advisor and book your test drive session.

When and where can I test drive?

You may select the morning session (9.30am to 12.30pm) or afternoon session (2.30pm to 5.30pm). The details of the location will be given by our sales team.

Can I cancel my test drive appointment?

Yes, you can inform our sales team advisor by reaching out via WhatsApp or call ONLY. You may book another test drive appointment once the cancellation is confirmed.

What happens when I make a car booking?

You need to place a booking fee, which is RM2,000.00, either by cash, online transfer or credit card. Once the booking is confirmed, the car will be under a “Pending Purchase” status and will not receive further test drives or bookings from other customers.

What are the steps to apply for a used car loan?

Our ATS Automobile Recon sales team advisor will assist you with loan submission through our panel of financial providers.

Can I apply for my own loan?

Yes, you may apply through your preferred financial institution.

What are the documents required for the car loan application?

The documents required are your:

i. Identity Card (for Malaysians) or Passport (for non-Malaysians)
ii. Driving licence
iii. Payslip for the last three months
iv. Bank statement of salary account for the last three months
v. EPF statement
vi. Tabung Haji Statement**
vii. Rental Income**
viii. EA For**
vi. Any other income supporting documents**

**Optional documents

Is there any charges for loan submitting service?

Yes there will be charges for certain conditions.

i. If customer want to cancel the order, RM200.00 processing fees will be charge.
ii. If loan is NOT APPROVED, RM 300.00 processing fees will be charge.
iii. If loan is APPROVED but customer want to cancel the order, deposit is not refundable.

All this charges incurred will be for processing.

How does your delivery work?

You can choose to ‘Self Collect’ and collect your car from ATS Automobile Recon or choose ‘Doorstep Delivery’, where we will deliver your car to an address within Peninsular Malaysia ONLY.

Warranty

Why is warranty important?

We want you to enjoy convenience and peace of mind throughout your car ownership period.

What are the warranty plan covered by ATS Automobile Recon?

ATS Automobile Recon offer 1-year warranty plan for more protection.

Will my warranty be void if I modify the car?

Yes, the coverage will be void and claims will not be accepted if the car has been modified from the ATS Automobile Recon’s original specifications.

Are there any exclusions I should know about in the warranty plan?

Yes, please see the full list of exclusions in the warranty booklet provided to you during your purchase.

Coming Soon Cars

When will the car be ready for viewing and/or test drive?

Incoming cars on the website will be ready within 14 days.

Can I view pictures of the car?

No, the pictures of the car are not available yet because the car us undergoing a reconditioning process. Pictures will be available after reconditioning process completed.

What happen when there are defects found in the car?

The ATS Automobile Recon reconditioning process have passed all the inspection point to perform at their peak.

If the car quality is not up to expectation, we will return the car to the ATS Automobile Recon for further reconditioning work.

Will the car price change after it is made available for booking?

No, the car price will remain the same.

When will customers be notified when a coming soon car is available?

Customers will be notified through website banner, email advertising, email newsletter and WhatsApp.

What happens when someone else books the same car after it is ready?

When someone books the same car after it is ready, you can contact our sales team advisor to leave your contact information and we will reach out to you.

Will I be notified when the car is available?

Yes, customers will be notified when reconditioning process is completed in approximately 14 days or earlier.

When can I see more information about the car?

All information about the car will be displayed on the website after the reconditioning process has been completed, approximately in 14 days.

If I register my interest for this car now, will I be given the priority to buy it once it is ready for purchase?

Once you have registered your interest, we will contact you for viewing and/or a test drive. If you have made your decision, you may also book the car once it is ready.

Why should I leave my interest for a coming soon car?

There are situations where customers are unable to find the right car in our current inventory as every pre-owned car is unique based on its condition.

Subscribes to our newsletter in a coming soon car allows us to efficiently prepare the car for your preferred ATS Automobile Recon so that you can view or test drive the car as soon as possible. You will also be updated with the latest status of the car once it is ready for viewing or a test drive.

READY TO START?

Browse the car that you dream off and we will get it for you.

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